Refund policy
Returns
At Maison Alisar, each piece is created with intention and carefully prepared to accompany you through life’s everyday moments. We hope your order brings you the same sense of confidence, comfort, and elegance that inspired its creation. If for any reason you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.
Please note that we do not currently offer exchanges. If you would like a different item, color, or style, we kindly ask that you place a new order.
How to Initiate a Return
Step 1: Contact Us
To initiate a return, please contact us at hello@maisonalisar.com and include:
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- Your order number
- The item(s) you wish to return
- The reason for your return
Our team will review your request and provide return instructions.
Step 2: Prepare Your Package
Carefully package the item(s) you are returning, along with the original packing slip if available.
To help us process your return efficiently, we recommend returning each order in its original package. If multiple orders are returned together, please include a note identifying the corresponding order numbers.
Step 3: Ship Your Return
Unless the item received is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
If you received a damaged, defective, or incorrect item, please contact us before returning the item and include photos of the issue.
We recommend using a tracked shipping service and keeping your tracking number for future reference, as Maison Alisar cannot be responsible for returns lost in transit.
Processing Your Return
Once your return arrives at our facility, it will undergo inspection and quality control. Return processing typically takes 5–10 business days after receipt.
During peak periods, processing times may be slightly longer. We appreciate your patience and understanding.
Receiving Your Refund
Once your return has been approved, a refund will be issued to the original payment method used for the purchase.
Refunds typically appear within 5–10 business days, depending on your financial institution. Some banks and credit card providers may require additional processing time.
If you have not received your refund within 20 business days after approval, please contact us at hello@maisonalisar.com.
Original shipping charges are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Conditions
All returned items are subject to inspection. Unfortunately, we cannot accept returns if:
- The item has been worn, washed, or shows signs of use.
- Original tags have been removed or are missing.
- The item has been altered, customized, or modified in any way.
- The item carries strong odors such as perfume, smoke, or body odor.
- The item is returned without its original packaging, accessories, inserts, or promotional gifts included with the order.
- The return request is submitted outside the 14-day return window.
- The item was marked as Final Sale or Non-Returnable at the time of purchase.
- The returned item does not match the original order associated with the return request.
- The item has been damaged due to misuse, negligence, improper handling, or improper care.
- A return was sent without first contacting Maison Alisar for return authorization.
Damaged, Defective, or Incorrect Items
We kindly ask that you inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.
Please do not remove any tags or use the item before contacting us. Once tags have been removed or the item has been worn, we may be unable to evaluate the claim.
Our team will work with you promptly to resolve the issue and ensure your satisfaction.
Contact Us
For all return, refund, or product-related inquiries, please contact:
We are always happy to assist you.