Shipping policy

Shipping Policy

Shipping

We are delighted to prepare your Maison Alisar order and cannot wait for it to reach you.

Please review the information below regarding order processing, shipping, and delivery.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

During periods of high demand, such as collection launches, promotions, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Once an order has been placed, we are unable to guarantee cancellations, modifications, or changes to shipping information, as we begin preparing orders promptly.

Customers are responsible for providing accurate shipping information at checkout. Maison Alisar is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow up to one business day for tracking updates to become available after the carrier has received your package.

Shipping Destinations

Maison Alisar currently ships within Canada and to selected international destinations.

Available shipping destinations may change without notice and will be displayed at checkout.

International Orders

International customers may be subject to customs duties, import taxes, or other fees imposed by their local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Maison Alisar is not responsible for delays caused by customs clearance procedures or import regulations in the destination country.

Delivery Times

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping times may vary depending on destination, carrier operations, weather conditions, customs processing, and other circumstances beyond our control.

Once a package has been transferred to the shipping carrier, Maison Alisar is not responsible for carrier-related delays.

Missing, Incorrect, or Damaged Orders

Upon receiving your order, please inspect all items carefully.

If you receive an incorrect item, a damaged item, or if an item is missing from your order, please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos of the item(s) and packaging

Our team will review your request and work to resolve the issue as quickly as possible.

Lost Packages

If tracking indicates that your package has been delivered but you have not received it, we recommend:

Checking around your delivery location
Looking for a delivery notice
Verifying with household members or neighbors

If you still cannot locate your package, please contact us and we will do our best to assist you.

Maison Alisar is not responsible for packages that are marked as delivered by the shipping carrier.

For any shipping-related questions, please contact:

hello@maisonalisar.com

Maison Alisar
Ottawa, Ontario
Canada